Your information.

When you submit a request, ZINEXA LLC stores your name, email address, phone number, ZIP code, chosen service, any preferred appointment time, and property details you choose to share. The owner may add the agreed scope, quoted price, staff assignment, and coordination notes.

Resend processes appointment confirmation, update, and reminder emails on our behalf. We keep notification records to avoid duplicates and handle delivery failures. Our scheduling service triggers reminder processing without receiving customer details. These are service emails, not marketing enrollment.

After-service feedback

After a completed visit, we may send one optional feedback request by email through Resend. The personal link expires after 90 days and does not require an account. We record when the link is loaded, the rating, optional name, date and written feedback. Link loading is not proof that an email was read. Feedback stays in the private owner dashboard and is not published automatically. Any external Google review is optional, available regardless of rating when configured, and subject to Google’s own account and privacy rules. Contact us if you do not wish to receive feedback requests for future visits.

Why we keep it

We use these details to respond to you, arrange cleaning, manage appointment changes, and keep a service history. Submitting a request does not enroll you in promotional messages or a care plan.

Access and hosting

Customer records are not published on this website. The owner dashboard requires authorized sign-in. Assigned staff can access the customer contact and service details for their own jobs, but not private owner notes. Staff also receive job notifications by email. The site and its database are hosted through Sites; the hosting provider processes information needed to operate the service. ZINEXA does not sell request details or publish them as reviews.

We keep an audit history of operational changes. A minimal deletion record may remain after a request is removed; it does not retain the customer’s name, contact details, address, or notes.

Promotion measurement

We measure offer views, clicks, quote starts and saved requests using a random identifier kept only for this browser tab session. Our database keeps a one-way event identifier, the campaign, event type and time—not your contact details, raw session identifier or IP address in analytics events. We do not use advertising trackers. Tracking is skipped when your browser signals Do Not Track or Global Privacy Control. Browser settings or blocked storage can prevent measurement without preventing a quote request. Offer choice and its terms are saved with your request so we can review eligibility. Measurements remain until removed by ZINEXA.

How you found us

When available, campaign tags (source, medium, campaign and content) and a Facebook click identifier are kept for this browser tab and saved with your request in our private dashboard. Referral attribution is approximate, not proof that an advertisement produced a booking. We skip browser capture when Do Not Track or Global Privacy Control is enabled. No customer contact details are sent to Meta or Google Analytics by this feature. We also send a service email acknowledging a saved quote request through Resend; this is not an appointment confirmation or marketing subscription.

Retention and requests

Requests remain in the service database until the owner deletes them. Automatic deletion is not currently enabled. Call or text (432) 924-4524 to request a copy, correction, or deletion. We will verify the request before changing customer records; records needed for an active service or unresolved issue may need to be retained.

Keep sensitive details out

Do not submit card numbers, bank information, door codes, or health information. Payments and text messages are handled manually outside this site. Your phone provider’s messaging terms apply.